Terms of Service

With its Lonex Reseller Hosting, Lonex gives YOU, as a hosting reseller, and YOUR hosting clients, the opportunity to position data on our servers, thus making it accessible to the wide public. In this sense, you and your clients accept that it is beyond Lonex?s power to restrict such access and guarantee the security of your files. You are completely in charge of protecting your data on Lonex?s servers, which suggests that you had better consider carefully any piece of information before uploading it to your newly allocated Lonex server space. It is recommendable that you avoid publishing personal data that could be abused online.

The order form completion represents the electronic signing of this document.

Reseller Confidentiality and Support Agreement
We, Lonex., offer our resellers an opportunity to sell hosting packages to third parties. In doing so, your name and/or the name of your company will remain safely anonymous.

As a reseller, you are responsible for the provision of direct support to your clients. Please be advised that we, Lonex, will not provide third party technical support to your clients, and are not obliged to provide such support under any circumstance.

You as a reseller and your clients should abide by the Domain Name Registration Agreement.

    Lonex shall provide its Services to You (the Reseller) and Your Hosting Clients (the Clients) under the Terms and Conditions of this Service Agreement. You and Your Clients will be referred to as the Customer or the Customers, for short. In some places you and your clients might be referred to simply as YOU. The Agreement is intended to keep the integrity of Lonex on the one hand, and that of the Customer on the other, thus protecting both parties from liability. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our services.
    Along with the Order Form and any other documents or agreements explicitly specified in this Agreement, the Service Agreement constitutes the whole act of convention between Lonex and the Customer, thus being the most significant document of the newly-established relationship. In case that a court of competent jurisdiction considers that any of the Agreement's provisions is invalid, unenforceable, or void, the remaining ones will completely reserve their validity.
    Customer's side of the Agreement could be presented by the following parties: an individual with personal demands, being over 18 years of age; a legal entity such as a corporation, a limited liability company etc. that is consistent with state's law system. If a person represents the Customer for some reason, he/she should be legally authorized to act in his/her name, thus accepting, executing and delivering the Agreement.
    You understand and agree that the Service is provided "AS-IS" and that Lonex assumes no responsibility for the timeliness, deletion, failure to deliver or store any Customer communication or personalization settings.

    Lonex reserves the right to change this agreement at any time and without prior notice.

    We separate the background-running operations/programs in 2 categories:

    1. Those used by Lonex
      Lonex can continuingly run programs, named cron jobs, in the background. Their provision suggests additional fee in accordance with system resources used and operational maintenance involved, if needed. Generally, Lonex avoids placing complementary charges upon customers, providing the CronTab service that is integrated in the hosting Control Panel.

    2. Those used by the Customer
      We do not allow background-running programs. These include any IRC-related software such as bouncers and bots. We provide a hosting service, not a shell service. You are not allowed to compile and run software on our hosting servers.

    You are free to use any scripts you wish provided they do not affect the servers? normal operation and are not mentioned specifically below.
    Scripts that are commonly known for causing server disruption include large cgi-based message forums, auctions, and banner exchanges. In the event a script affects normal server and/or administrative operations, Lonex reserves the right to disable the account pending client cooperation and resolution.
    Scripts we do not allow include:
    - Chat servers/scripts of any kind are strictly prohibited.
    - Formmail is not allowed on our servers. You can use formmail scripts but they must be up-to-date and not running with the filename "formmail". Any files named "formmail" will be deleted without notice.


    99.9% Network Uptime Guarantee
    Lonex guarantees that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where Lonex has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar problems with subscribers? domain names, routing problems between clients? location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by any natural or unnatural events that Lonex cannot directly influence. Lonex may temporarily deny or terminate service upon clients? failure to pay their charges when due.

    Lonex will guarantee 99.9% Lonex network uptime and 99.9% network stability uptime. This, however, does not refer to problems stemming from:

    1. Server Hardware Breakdown

    2. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, Lonex is not responsible for the downtime)

    3. Failures due to software that is not explicitly supported by Lonex Consequently, if a hardware crash provoked by the customer happens, Lonex has no responsibility for the resulting downtime

    Network Outages or Unscheduled Downtime is any unplanned or unexpected interruption in the network availability due to a hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.

    1. Unscheduled Downtime Compensation - Lonex will compensate the owner of an account that has experienced downtime for more than 8 hours during the entire calendar year. The compensation will be one month of hosting services for free.

    Scheduled Downtime is any scheduled interruption of services for the purpose of network upgrades, or replacement of any equipment in order to provide a better service for you. Scheduled downtime occurs during notified downtime periods, with as many warnings sent in advance as possible via e-mail or posted on our news section at a minimum 24-hour notice.


    Our backup service is provided as a courtesy to you and therefore, Lonex will be in no way held responsible for the files stored in your account. You, as a customer, agree to take full responsibility for all the files in your account and to maintain an appropriate backup of the data stored on our servers. We will back up the files located in the /www folder of your account, as well as the databases you have created.

    NOTE: The default available backup disk storage space for each customer is 5 GB. User accounts with content over 5 GB cannot be (partially or entirely) backed up. Additional space for backup purposes is available under our Upgrade section in the Control Panel. We provide backup services only to accounts with disk space usage below the purchased backup quota limit. For example, if the purchased data backup quota amounts to 20 GB, we will back up your files as long as your account's disk usage is below the 20 GB quota limit. As soon as it goes above 20 GB of data - the backup script will no longer back up any of your files.


    1. A web hosting service is a type of Internet service that offers individuals and organizations the opportunity to host their own websites, and to store information, images, video, or other content accessible via the World Wide Web. A Storage Service Provider (SSP) is a company that provides computer storage space and related management services. SSPs also offer periodic backup and archiving. Lonex offers only web hosting services, not data storage services.

    2. Server content MUST comply with the parameters stated in this agreement. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. Customers should get in touch with a Lonex Service representative regarding any inquiries over the matter.

    3. If any of Lonex?s Services are used for the illegal purpose of SPAM or UCE, then they will be instantaneously terminated.

    4. Unauthorized Access. Lonex expressly bans the use of any Lonex hardware or software hosted on a Lonex server for trying to illegally access another hosted machine or network.

    5. Each customer will be able to take advantage of the package he/she has purchased at the introductory price levels and with one and the same set of features in the course of the whole contract period. Lonex reserves the right to introduce certain changes to the packages (in the shape of complementary services) to the benefit of customers.

    Customers should abide by our Order Verification Policy.

    1. Lonex contracts with VISA / MASTER CARD International, American Express Bank and Discover Financial Services for chargeback procedures, thus avoiding its merchant accounts involvement. When signing up for a web hosting service with Lonex, customers agree to AUP (Acceptable Usage Policy - this document) and the specified Terms & Conditions in this document. Thus, Lonex will utilize this document as an evidence for the customer's agreement in cases of a chargeback inquiry on behalf of the customer based on points that the client tries to refute after he accepted them at the time of the order. If, however, the customer presents a valid motive for the refund required, having observed the afore-specified requirements, then Lonex will commence the money-back procedures without hesitation. Any refund actions will immediately lead to an account suspension and the customer's credit card will be charged back with the respective sum under the same payment order / authorization number.

    2. Lonex will charge customers with fees based on the fee structure at the time of the sign-up process. Lonex reserves the right to introduce changes to the packages with regard to price and set of features when needed. This means that the current price list at http://resellers.lonex.com may differ from the pricing and features of the customer's account.

    3. Upon signing up for an account with Lonex, the customer agrees to pay on a recurring basis for the period selected by him/her in the Order Wizard. The periods have the following duration: 1 Month, 3 Months, 6 Months and 12 Months. The next payment must be made towards your account on its assigned date due, which means that Lonex will attempt to automatically re-bill your chosen payment method (WorldPay or PayPal) in the beginning of each following period.    When the payment is declined from your chosen payment method we will send out an email notice and retry to claim the payment on the following day, which will generally occur 3 times over a 3-5 day period. After this period if we have not received the payment due or had notification from you that the payment due is in hand, your account may be suspended or terminated at Lonex?s sole discretion. Chargebacks are not considered as a way of refunding. Any customer who provides a credit card chargeback in response to a bill or order placed at Lonex will be subject to collections and legal action. He/she will be charged $29.00, because when signing up with Lonex, customers accept these terms and conditions, thus agreeing to observe them strictly.

    A billing software application comes as a free bonus with each of out Reseller plans. It's given out per Reseller request and can be used with our server network only. If, for any reason, the reseller terminates his/her Reseller Agreement with us - the free bonus services will be voided.

    Lonex offers a 30-day money-back guarantee. If you are not satisfied with our service, you can email resellers@lonex.com and receive a full refund for your package within 30 days after you purchased the account. However, all domain registrations and domain transfers are final, do not include any money-back guarantee and will be subject to a $9.95 USD/year per domain registration/transfer fee.
    There are two ways for this fee to be deducted:

    1. A partial refund to be paid, i.e. the total transaction minus the $9.95 USD domain fee.

    2. You will be required to make a deposit of $9.95 USD for the domain fee before receiving the refund for the reseller account.

    The money-back guarantee is not applicable in cases when customer pays 2 (two) monthly fees within the 30-day money-back period and obtains the free bonuses.

    Lonex provides hosting services on an "as is" and "as available" basis without warranties or representations for its offering. The company bears no responsibility for connection problems, in cases when customers' hosting with Lonex confronts with service interruption issues.

    As a condition for your and your clients? use of the Lonex Services, neither you nor your clients might use the Lonex Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not attempt to gain unauthorized access to any Lonex Services, other accounts, computer systems or networks connected to any Lonex Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Lonex Services.
    Lonex reserves the right at all times to disclose any information as Lonex deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at Lonex?s sole discretion.
    Lonex is within the capacity to refuse service to unlawful parties. Lonex servers can be used explicitly for legal purposes only and each attempt for taking indecent advantage of the servers inconsistent with the rules will be immediately rejected. In this light, Lonex expressly forbids any breach of Federal, State or Local regulation, including, but not limited to the transmission of: copyrighted material, material legally judged to be threatening or obscene and material protected by trade secrets.
    Lonex management will thoroughly scrutinize any of the received orders and decide at their own discretion which of them does not comply with the officially stated requirements for use of the company's servers. Lonex servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult OR pornographic material, or any other material which is considered impermissible by the company including, but not limited to - pornography, adult materials, blasphemy, and any other materials of an adult nature.

    Any dealings with third parties (including advertisers) included within the Lonex Services or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. Lonex shall not be responsible or liable for any part of any such dealings or promotions.

    You agree that Lonex, at its sole discretion, may terminate your password, account (or any part thereof) or use of the Service, and remove and discard any Content within the Service if you violate these terms.

    Lonex reserves the right to deny service delivery and terminate this agreement for a certain period of time or indefinitely with a 48-hour prior notification. If the reason is the customers' failure to pay, the customer will be considered a debtor to Lonex and liable for reasonable interest and collection fees. If the customer has submitted a payment for the current month - he/she will receive partial refund for the remaining days of the monthly subsciption.

    You are solely responsible for the content of your messages. Using the Lonex Service in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or otherwise) is prohibited.

    In consideration of your use of the Service, you agree to:

    1. Provide true, accurate, current and complete information about yourself as prompted by the registration form of the Service.

    2. Maintain and promptly inform us to update Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Lonex has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Lonex has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).

    3. Upon signing up for an account with Lonex, each customer agrees to submit correct and up-to-date contact details, meaning that when introducing any changes to this information, he/she is obliged to notify Lonex in the course of a 10-business-day period after the changes become valid. The introduction of changes should be done online through the customer's Billing Control Panel, not via e-mail. This requirement is also in force for Lonex - customers will always be aware of any contact information changes that the company places within its website. This way, a flawless communication process between both sides is guaranteed.

    4. You will receive a password and account designation upon completing the registration process of the Service. You are responsible for maintaining the confidentiality of your password and account, and you are fully responsible for all activities that occur under your password or account. You agree to:

      1. immediately notify Lonex about any unauthorized use of your password or account or any other breach of security.

      2. ensure that you exit from your account at the end of each session. Lonex cannot and will not be liable for any loss or damage arising from your failure to comply with this.

    5. Any Customer in violation of system or network security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic; Interference with service to any user, host or network including, without limitation, e-mail bombing, flooding deliberate attempts to overload a system and broadcast attacks; Forging of any TCP/IP packet header or any part of the header information in an e-mail or newsgroup posting.

    6. Harm to Lonex Servers - any attempts for doing harm to a server or customer of the Lonex Services are explicitly banned

      1. Acceptable Use of Services / Acceptable Access to Services - Lonex will immediately and resolutely react to any attempt for use of an Internet account or computer by a Lonex customer unauthorized by the account or computer owner. Such attempts include "Internet scamming" (tricking other people into releasing their passwords and etc.), password robbery, security hole scanning etc. It DOES NOT matter whether the attacked account or computer belongs or not to the Lonex Services, the fraud will be subject to actions based on the very nature of the attack which could be a warning, an account suspension or cancellation and civil or criminal legal action.

    7. CPU usage (or usage of the Central Processing Unit(s)) on the web server Customer's account is hosted on is subject to some regulations. That means that each hosting account can take advantage of up to 10% of the CPU power for no longer than 180 seconds at any given time or 4% per reseller account in the course of 24 hours. Lonex strongly requires that customers be very judicious when using the CPU power for their accounts. In case of higher than the allowed CPU usage, the following procedure will take place:

      1. First Suspension ? The harmful account will be suspended and an automatically notification will be sent to the reseller. The reseller can un-suspend the account but should consider this as warning and undertake measures to prevent the CPU overload.

      2. Second Suspension? In case of CPU overload recurrence the harmful account will be suspended again and the reseller should contact Lonex, which will consider unblocking the account.

      3. Third Suspension? If the other two previous warnings are not considered as serious, Lonex will permanently suspend the account without any future option.

      The account's owner may be required to upgrade to a dedicated or semi-dedicated web hosting solution. Possible alternative is a required reduction in the load and traffic that the customer's account gets. Lonex reserves the right to block files or scripts that use CPU exceedingly and notify clients.

    8. The Customer agrees not to publish on or over its account any information, software or other content, which violates or infringes upon the rights of any others or which knowingly contravenes the laws of any jurisdiction in which such content is generally accessible.

    9. Users are NOT allowed to send more than 1500 emails per day per hosting account.

    10. MySQL usage: each database hosted on our system can be used only by the user who has created it. Another user, whose account is hosted on the same or on another server, cannot use the database created in your account. The MySQL database has a limit of 45000 queries per hour. If you have reached 45000 queries per a given hour, you will not be able to make any more queries. In the next hour you will have access to the database again and the counter will be reset.

      Each database can only grow to 300MB of size. MySQL tables bigger than 300MB are often are generated by spam systems and unmoderated forums. Users, who have databases bigger than 300MB, will be contacted by our support team. Failure to reply in more than 24 hours will result in suspension and/or termination of the web hosting account.
      MySQL databases that affect the normal performance of the MySQL server will be removed.

    11. Lonex does NOT allow sites that provide any content, points of distribution, or 'links' to sites that:

      1. infringe on any third party's intellectual property or proprietary rights, or rights of publicity or privacy

      2. violate any law, statute, ordinance or regulation

      3. are defamatory, trade libelous, threatening, unlawfully harassing, abusive, pornographic or obscene

      4. contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another

      5. contain Pirated or Hacking / Phreaking Software (Warez)- Any software that is copyrighted and not freely available for distribution without cost. ROMs, ROM Emulators and Mpeg Layer 3 files (MP3) all fall under this jurisdiction

      6. have Adult Sites (content) - Any erotic or pornographic material, links to adult sites, or advertisements of adult sites.

    12. You are responsible for monitoring your Customers' accounts, so that the servers could be kept quick and load-free all the time. For that reason, if we locate a domain that belongs to a customer of yours that is no longer hosted on our servers and if the domain's host has no updated files for the last 2 months, we'll send you an email with the details pertaining to the given account and a notification that the account must be deleted within 48 hours. After that period, we reserve the right to delete the account, if necessary.

    1. Upon buying an allocated space on Lonex?s servers, customers agree to be fully responsible for the development, operation and maintenance of their web site, online store and e-commerce activities within that space. Each customer is in charge of all the products and services as well as of all contents and materials appearing online, including:

      1. the accuracy and relevance of Customer Content and the content and material showcased on its store or products

      2. certainty that the Customer Content and the content and materials appearing on its store or products do not violate or infringe upon the rights of any person

      3. certainty that the Customer Content and the content and materials appearing on his/her store or products are not calumnious or somehow illegal. The Customer is the only one in charge of approving, processing and filling customer orders and of taking care of customer requests or complaints. The Customer is the one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store.

    2. The Customer bears the responsibility for ensuring the security and confidentiality of any customer data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store.

    3. Each Customer guarantees to Lonex that he/she owns or possesses the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:

      1. infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party

      2. break any criminal laws or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation. Each Customer empowers Lonex to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. Lonex is granted the right to assess the extent to which these operations need to be done.

    Any case of indecent treatment towards a Lonex employee will be considered inappropriate. Each Customer is anticipated to conduct a professionally mannered communication with Lonex?s employees regarding any requests for help through e-mail or by means of the Ticket Desk Support System. Each Customer should avoid applying any forms of written emotional outburst or cursing. Any attempts of deliberately undermining behavior will be interpreted as a breach of this TOS.
    Other acts of treatment towards Lonex employees that will be considered as unacceptable include any verbal, oral, written or second party threats addressing Lonex or any of its employees, partners, equipment, and concerns. Any forms of such threats will be interpreted as a breach of this TOS. Lonex keeps the right to assess which behavior will be treated as a breach of this TOS and to give no refunds to the users whose accounts have been suspended for violating the aforementioned rules.

    We will determine at our sole discretion whether any of the messages you send are spam. For your information, spamming generally includes, but is not limited to:

    1. the sending of unsolicited messages in bulk, or the sending of unsolicited e-mails, which provoke complaints from recipients

    2. the sending of junk mail

    3. the use of distribution lists that include people who have not given specific permission to be included in such a distribution process

    4. posting commercial ads to USENET newsgroups that do not permit it

    5. posting articles containing binary encoded data to non-binary newsgroups

    6. excessive and repeated posting of off-topic messages to newsgroups

    7. excessive and repeated cross-posting

    8. e-mail harassment of another Internet Customer or Customers, including but not limited to the transmission of any threatening, libelous or obscene material, or material of any nature which could be deemed offensive

    9. the e-mailing of age-inappropriate communications or content to anyone under the age of 18

    10. "Spamming" is considered an explicit misuse of ethical principles and will be interpreted as a violation of them

    11. The maximum number of allowed e-mail messages sent per day is 1500. There are no exceptions to this rule. Every customer who is sending more than 1500 e-mail messages per day needs a dedicated server and cannot use a shared hosting account.

    Forward Looking Statements: these refer to any predications within this website that are not based on objective facts and express expectations with regard to forthcoming events. Such statements cannot be treated as reality-based because it is possible that they happen to deviate from actual circumstances. Forward Looking Statements can be recognized by the availability of indicative words such as "believes", ?anticipates," "plans," "may," "hopes," "can," "will," "expects," "is designed to," "with the intent," "potential". However, their availability is not a compulsory requirement for a forward-looking statement to be treated as such.

    Lonex will be in a non-liability position with regard to the failure or delay in doing its professional duties as a consequence of circumstances beyond its control. Such circumstances could be provoked by acts of any governmental body, war, rebellion, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provisioning of the Services.
    This agreement constitutes the whole act of convention between the parties with regard to the agreement signed between them. It is not subject to any amendments, modifications, or any other alterations with the exception of changes introduced through a written instrument that is signed by the party to be charged.

    1. This Agreement shall be interpreted in consistence with the laws of the United Kingdom.

    2. This Agreement shall be in force and effect entirely to the benefit of the parties hereto and their respective heirs, executors, administrators, successors and assigns. - The captions and headings contained in this document are aimed at facilitating the text comprehension. They are not a part of the very Agreement, and shall not limit or construe the provision they refer to. - This Agreement may be executed in counterparts, which will be considered as original.

    Copyrighted material must not be placed on Customers' accounts without the permission of the copyright owners or people that are specifically authorized by the copyright owners. Only copyright owners or people specifically authorized by them may upload copyrighted material to the account.
    Upon our receipt of a notice of a claimed copyright infringement containing the above information, after confirmation we will promptly remove the allegedly infringing material from the Services and carry out further procedures if necessary. We will assume no liability for the removal of any such material.

  23. ABUSE
    Any attempts to undermine, slander, libel, threaten, or cause harm to a Lonex server, customer, employee, or the company directly is strictly prohibited and is grounds for immediate termination without refund. In addition, we will pursue all attempts to the fullest extent of the law.

    Please report any violations of the Terms of Service and the Domain Name Dispute Resolution Policy (which too is an integral part of this document) to abuse@lonex.com.

    The Customer shall not have the right to assign this Agreement without Lonex 's written permission. This Agreement shall be in force and effect to the total benefit of the Customer and Lonex and their successors and permitted assigns.

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